ETHICS FOR MANAGERS IN CITY GOVERNMENT
Solving Moral Dilemmas in Public Organizations
Unethical practices have been part of the public-sector since the first colonists arrived in America. Since then, no time in US history, and no state or level of government has been without its own kind of fraud, waste, and abuse by public officials. Common threads such as political spoils, political influence, and insider information about procurement have continued to poison the practice of government. This workshop will give you an Integrity Checklist, a way of looking at the ethical climate of your work site, and most importantly, of your own ethical practices. Ethical behavior of government employees requires vigilance, perseverance, and the establishment and maintenance of systematic management practices that are preventive and proactive. These practices are training, auditing of management practices, investigation, and management control. Vignettes, group discussion, and exercises in values clarification will lead to increased awareness of ethical considerations and virtuoso ethical self-management.
EMOTIONAL INTELLIGENCE, CONFLICT, AND DIFFICULT PEOPLE
Emotional intelligence is being intelligent about emotions. Far more important than IQ, emotional intelligence (EQ) is a quality that distinguishes high performing managers and leaders from those that are mediocre or who manage to derail themselves. Emotional intelligence is a quality that allows you to make effective choices in dealing with conflict and in dealing with difficult people. More importantly, it keeps you from being the difficult person who creates, intensifies, and perpetuates problems. This workshop gives you the tools to masterfully handle conflict and difficult people -- even when that difficult person is you.
EMOTIONAL INTELLIGENCE AND HIGH-PERFORMANCE WORK TEAMS
Teams are more important in today's work environment than ever before. As employees work more closely with others within or between departments, and often with more pressure than was previously the case, emotional intelligence has become an even more important quality. This workshop will help you understand what a high-performing, self-initiating work team is all about and how you can make emotionally intelligent choices that contribute to team development and team productivity.
COMMUNICATION FOR A HIGH-PERFORMANCE TEAM
This workshop focuses on collaborative team skills that are essential to a high-performance team. Specific talking and listening skills are emphasized, along with team problem-solving strategies. You will learn to effectively and assertively communicate your unique awareness of the situation, speaking in such a way as to maximize cooperation and minimize defensiveness and reactivity. You also learn to listen skillfully, with an emphasis on understanding and communicating understanding rather than pushing for agreement. You'll learn to build upon these skills and problem solve as a high-performance team characterized by energy, enthusiasm, synergy, and overall team effectiveness.
INTENTIONAL RELATING---INTERPERSONAL EFFECTIVENESS UNDER PRESSURE
Probably no other leadership skill is more important than keeping a level head and having that calm and steady self-control under pressure that other workers respond to and respect. This workshop emphasizes self-management strategies such as awareness of emotionally intelligent relationship skills, corrective self-talk, and awareness and management of nonverbal behaviors. Additionally this workshop leads to the development of "mindfulness,” the ability to be calm, fully present, centered, focused, and aware of choices. You'll learn how to manage your emotions, not stuff them, and quickly calm down, slow down, relax, and powerfully tune in to what's going on. You'll learn how to best respond to other people’s emotions, being proactive and effective in stressful situations.
WORKING WITH ORGANIZATIONAL CHANGE
One of the biggest challenges facing leaders and managers is dealing with organizational change. In today's fast-paced work environment change is a given, the one thing you can count on. However, the problem is that it seems to be human nature to resist change and want to maintain the status quo. The challenge for managers and leaders therefore is to help others not only understand change, but wholeheartedly embrace it with a commitment to carry out required changes in the most effective manner possible. This workshop will help you have the skills needed to deal with change smoothly, manage resistance, and effectively motivate others. You will understand the necessary ingredients and steps in bringing about lasting organizational change without misunderstanding, resistance and resentment, and damage to morale and cohesiveness.
DEVELOPING COACHING SKILLS FOR ENHANCED EMPLOYEE PERFORMANCE
Today's dynamic work environment has brought new responsibilities to leaders and managers. No longer do managers spend their days solely in the traditional management functions of planning, organizing, directing, and controlling. Now leaders and managers also need highly evolved interpersonal skills to motivate and inspire, and to build self-esteem, confidence and commitment in employees. Leaders and managers are now expected to develop others and confront performance issues in such a way as to improve cooperation, performance, and quality rather than generate resistance and resentment. Leaders, managers, and supervisors need to move from being the “boss” to coaching for commitment and improved productivity, quite literally a paradigm shift. The difference between satisfactory performance and extraordinary performance lies in employee commitment. Employees can be managed and controlledup to satisfactory performance, but only employees themselves can decide to commit the time and energy needed for performance above and beyond satisfactory. Coaching is the key to gaining this increased commitment. Coaching is applied leadership utilizing a learned and practiced coaching conversation well grounded in everything known about effective leadership to improve performance.
© 2005 William Carey Shearer Ph.D., M.B.A., M.P.H